Refund Policy
At SighsAndHighs, we want you to enjoy your digital artwork and have a great experience with our store. Because our products are digital files delivered instantly after purchase, we have specific guidelines regarding refunds and cancellations.
Digital Products
All products sold by SighsAndHighs are digital downloads. No physical products, printed artwork, frames, or shipped items are provided.
Due to the nature of digital products, all sales are considered final once the digital artwork has been downloaded or accessed.
Refund Eligibility
Refund requests may be considered in the following situations:
- You did not receive access to your digital download.
- You experienced a technical issue preventing you from accessing your purchased file.
- The delivered digital file is corrupted or unusable.
If you experience any issue with your order, please contact us within 24 hours of purchase so we can review and assist you.
Refund Process
To request assistance, please contact us with:
- Your order number
- The email address used for your purchase
- Details about the issue you are experiencing
Once we review your request, we will notify you regarding approval or any available solution.
If a refund is approved, it will be processed back to your original payment method. Please note that processing times may vary depending on your payment provider.
Download Issues
If you are unable to download your artwork after purchase, please contact us and we will help resolve the issue by providing support or a new download link where appropriate.
Exchanges
Since all products are digital downloads, we do not offer exchanges or replacements for different artwork after purchase.
We recommend reviewing product details carefully before completing your order.
Sale Items
Discounted or promotional digital products are subject to the same refund conditions outlined in this policy.
Contact Us
If you have any questions about your purchase or need assistance with your digital download, please contact us:
Email: info@sighsandhighs.com